We understand that billing questions and issues can sometimes come up, and we are here to help. However, since our office focuses on analyzing LADWP rates, major programs, and trends affecting customers, we often aren’t able to provide the level of assistance to individual customers to help them resolve their billing issues. The utility itself, and its customer service team, is the best place to start.
If you need to question or clarify a charge from LADWP, the fastest and best way to resolve it is to contact them directly first. You can find their contact information and details about their process right on your physical bill, which is also included below.
You can contact the LADWP Customer Relations Office by using LADWP's Customer Service page, or by calling (1-800-342-5397). For disputes following an initial contact with LADWP’s customer service line, a written request for a dispute determination must be sent to the following address by the bill due date: LADWP Customer Relations Office, P.O. Box 51111, Los Angeles, CA 90051-0100
For hearing/speech impaired customers (TDD): 1-800-HEAR DWP (1-800-432-7397)