OPA is a department within the City of Los Angeles that has a core mission to promote transparency and accountability at LADWP. Our job isn’t to run or make decisions for the utility, but to act as an independent watchdog over LADWP on behalf of the public. In our role as the Ratepayer Advocate, we are committed to connecting you with the information and support you need as an LADWP customer. Below is a list of LADWP resources to help customers get connected to the programs and assistance they need most.
LADWP Assistance Programs
- LADWP Cares Program
- EZ Save Program
- Lifeline Rate Program
- Low-Income Home Energy Assistance Program (LIHEAP)
- Level Pay Program
- Physician Certified Allowance Discount
- Life-Support Equipment Discount
- Home Energy Improvement Program
Customer Service
- LADWP customer service website
- Phone Number: 1-800-DIAL DWP (1-800-342-5397)
- Mailing Address: LADWP P.O. Box 51111 Los Angeles, CA 90051-0100
Power/water outages
Billing
- LADWP guide to paying bill online
- By mail: LADWP Payments; PO Box 30808, Los Angeles, CA 90030-0808 (If you are sending a check, please make sure to write your Account Number on the check and include payment stub if possible)
- By phone: 1-877-MYPAYDWP (1-877-697-2939)
Rules Governing Water and Electric Service
- Click here to access the rules governing LADWP's power and water service.